At Capitol Lien, we take pride in our accuracy, diligence, and dedication to getting it right the first time. But when things do need a second look, we’re grateful to have team members like Lisa Stalberger, our exceptional UCC/Corporate Manager, who brings both precision and care to every interaction.
Recently, Lisa was reviewing an order when she noticed something just a little off.
“Can you please verify if you need MA searched for this name? It just looked a little off the norm so I thought I’d double check,” she wrote, pausing the order just long enough to confirm it was indeed meant to be New York (not Massachusetts).
The client’s response said it all:
“Where would I be without you, Lisa!? Thanks for catching that—you’re right, it should be NY!”
It’s moments like these that reflect our team’s commitment to quality and our client-first mindset. Whether it’s a simple typo or a complex research request, we’re here to make sure your order is accurate, efficient, and fully supported.
We understand our clients are juggling busy workloads, and we’re proud to be the reliable partner who has their backs. We genuinely appreciate the trust placed in us and never take it for granted.
As Lisa puts it:
“We’ll always do our best to ensure you’re covered. And if you ever feel like you didn’t receive our best, let us know. We’re always open to feedback so we can keep improving.”
Thank you to our clients for their continued partnership, and thank you to Lisa for exemplifying the Capitol Lien standard of service.
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