May Employee Spotlight- Patrick Borresen

Patrick Borresen

Help Desk Technician

We’re excited to feature Patrick in our May Employee Spotlight!

What have been some of the most important lessons you’ve learned throughout your career?

Something I have always said is that no matter how much you know about a certain subject, it’s always best to talk to people like they have no knowledge of that subject. Now, that isn’t to say to talk down to them or anything like that but to avoid using jargon that might not be known outside of that subject’s circle.

Share a professional success story that you’re proud of.

Something I have always been proud of was when I was working at Barnes and Noble, I was the Nook Technical Expert at that point. We kept having similar questions from guests that would come up, and we would tell them about our weekly Tech Classes, but some of the information was not fully covered or explained. So it was my decision to make a binder with all the relevant information so everyone could speak at the same level of competence, as the classes weren’t always taught by the Technical Experts.

How do you think your role has helped to shape your team’s culture?

I believe that with my attitude and ability to manage myself, I have been able to help shape our culture in to a very laid back and friendly environment.

What do you love most about your job and why?

What I love most is being able to be excited about the changing technologies and how I can help to bring them to use for our company.

What do you love to do in your free time?

I love to read (the Book Club has helped me get back into reading physical books again) and watch movies and play video games.

What did you want to be when growing up?

I always wanted to be a paleontologist because I loved dinosaurs and fossils and getting to learn about all of that, but all of the additional schooling and learning that I wouldn’t get to be like Indiana Jones made me choose other paths in life.

If you could travel anywhere in the world, where would you go and why?

I would want to go back to Iceland, I was able to travel to there briefly years ago but it was only for a layover of a day so I wasn’t able to experience quite as much of the island as I wanted.

What is your favorite quote?

You either get busy livin, or you get busy dyin – Shawshank Redemption “Red”

Do you have any pets?

I have two cats, Tesla who is a grey domestic short hair and Owen who is a black Maine Coon.