When a returning client came to Capitol Lien with a massive project, the pressure was on. With an already full order queue, the team needed someone who could rise to the occasion. Enter Debra Ohm, Certified Abstractor.
From the start, Deb faced a complex assignment. One of the tracts was a blind tract, requiring her to dig through old microfiche documents, painstaking work that demanded extra time, patience, and precision. But Deb didn’t just handle her own workload. She took the initiative to deeply audit the old files, identifying and correcting errors and missing easements that had been overlooked in the original microfiche records.
The result? The client received the entire completed project two weeks ahead of the projected deadline, exceeding their expectations. They responded with a gratitude email addressed to the whole team, with a special mention of Deb by name.
The impact didn’t stop there. Within about a month, Capitol Lien began seeing multiple smaller projects flow in from the same client. A clear sign that our attention to detail, communication, and commitment to quality had rebuilt and strengthened trust.
Deb showed quiet strength and confidence throughout this tough assignment. Her integrity and dedication to client care are exactly what set Capitol Lien apart.
About Capitol Lien
Capitol Lien empowers real estate and title professionals with trusted public record research and due diligence services nationwide. With 35 years of experience, Capitol Lien specializes in fast, accurate property and title searches, lien reports, and document retrieval that help title agents, underwriters, and legal teams operate their businesses with confidence. The Capitol Lien team takes the hassle out of title research with local experts and innovative tools that make it easier to mitigate risk, stay on schedule, and keep your closings moving smoothly.
Learn more at capitollien.com. Ready to simplify your title research? Send your next order to Capitol Lien and experience the difference trusted diligence makes. Stay in touch with Capitol Lien on LinkedIn for industry updates and information. Reach out! contact@capitollien.com or 800-845-4077.
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